Find answers to common questions about EPIC’s Mental Health Service, including who can access support, how to get started, and what to expect.
Our Mental Health Service is available to:
- Adults aged 18 and over
- Young people aged 16–17 with parent or guardian consent
We do not provide support for people under 16 years of age.
Our service is mainly delivered through secure video or phone calls. Telehealth makes it easier to get support because:
- You can join from a private space
- You don’t need to travel
- You can start support sooner and keep it going
Before your first session, we’ll check if telehealth is right for you and give you clear steps to join.
If you’re part of IEA, you can get support through a referral from your IEA provider. They may refer you if you want help with:
- Building confidence and motivation for work
- Creating daily routines and coping strategies
- Talking about workplace adjustments
- Working together with your IEA team and other supports (if you agree)
What should I do?
Talk to your IEA provider. They can send an enquiry online or contact EPIC to check if the service is a good fit.
Self-managed and plan-managed NDIS plans are supported within our Mental Health Service.
NDIA-managed plans are subject to plan inclusions and funding. Not sure what your plan includes? We’ll help you check your eligibility.
Yes. You can self-refer through our Fee-for-Service option. Community organisations or professionals can also refer with your consent.
Support is available by telehealth or in-person at EPIC’s Nundah office (if suitable).
How do I start?
Submit an enquiry online. We’ll guide you through the next steps.
Our Mental Health Service offers short-term, goal-focused support to help you:
- Build confidence and daily routines
- Learn practical strategies for coping and problem-solving
- Prepare for work or training
- Improve communication and social skills
- Work toward personal goals
Sessions are usually by telehealth, with in-person options at Nundah if needed. We can also work with your other supports (if you agree).
We don’t provide:
- Crisis or emergency support
- Home visits
- Long-term therapy
- Community outreach
If you need something outside our scope, we’ll help you find the right service.
Yes. We can provide:
- Short summary letters
- Brief notes about strategies and next steps
Important: We don’t provide psychological assessments or legal reports.
Before your first session, you (and a parent/guardian if you’re 16–17) will complete a consent form. This explains:
- What the service includes
- How telehealth works
- Privacy and information sharing
- Safety steps
- Optional consent for AI-assisted note-taking
You can change or withdraw consent at any time.
Yes. Your sessions are confidential. We only share information if:
- You agree in writing
- It’s required for safety
- It’s required by law
We explain this clearly before you start.
Yes. We follow EPIC’s accessibility standards and WCAG 2.1 guidelines. This means:
- Clear, plain language
- Flexible telehealth options
- Adjustments for disability and neurodiversity
- Respect for cultural and language needs
IEA Participants
EPIC Assist’s Mental Health Service provides short-term counselling and mental health support aligned to employment participation and work readiness. This service supports IEA participants to stabilise wellbeing, build coping strategies, and address barriers impacting engagement with work or employment pathways.
Community Organisation, Health Professional or Other Support Referral
Our Mental Health Service provides short-term counselling and mental health support for individuals who would benefit from a supportive, non-clinical service focused on wellbeing, participation, and functional outcomes. This service complements — and does not replace — clinical treatment.
Self-referral
The Mental Health Service provides Counselling & Mental Health Support for individuals who are experiencing emotional distress, life stressors, or periods of transition, and who would benefit from professional counselling support. The service offers a supportive and collaborative space to talk through concerns, make sense of what’s happening, and work toward greater stability, clarity and wellbeing.
Sessions delivered through EPIC Assist’s Mental Health Service are not eligible for Medicare rebates.
The service may be accessed privately (fee-for-service) or through approved referral or funding arrangements where applicable.
For individuals accessing the service privately, session fees are set at a fixed rate and are designed to remain accessible. In some cases, this may be comparable to, or lower than, the out-of-pocket “gap” costs people experience when accessing other privately billed mental health supports.
Current fees are outlined on our Mental Health Service Pricing page.
If you are seeking support through a Medicare-rebated Mental Health Care Plan, you may wish to speak with your GP about options with a Medicare-eligible provider.
