Beyond the wheelchair: A new perspective on disability inclusion

Wednesday, 20 August 2025

The hidden majority: Why our view of disability needs a shift

When you hear the word “disability,” what image comes to mind? For many, it’s a person in a wheelchair. This narrow view represents a tiny fraction of reality. In Australia, 4.4 million people live with a disability, and only 4.4% of people use a wheelchair. [1]

Our narrow view of disability creates invisible barriers, impacting workplaces, communities, and society.

A limited view leads to misconceptions and stereotypes, hindering true accessibility and inclusion. Let’s explore why our understanding of disability needs to change, and how we can make a more inclusive world.

Understanding the Social vs Medical Model

To create real change, we must first change our perspective. Two major models define how we view disability:

  • The Medical Model: A traditional view that sees disability as a problem inside the person. The “problem” is caused by a health condition, disease, or accident. It focuses on “fixing” the person to make them more “normal.” In this model, the solution is cure, treatment, or rehabilitation. [2]
  • The Social Model: This model completely changes the perspective. It argues that a person’s impairment is not the problem. Instead, it is society’s physical, attitudinal, and systemic barriers that “disable” them. A wheelchair user is not disabled by their inability to walk but by a building that lacks a ramp. A person who is deaf is not disabled by their hearing but by a movie theater that doesn’t provide closed captions. The Social Model shifts the responsibility of inclusion from the individual to society. [2]

Understanding this difference is the first step toward creating an inclusive world. We need to focus on removing the barriers that prevent people from participating.

The Medical vs Social model on disability. Medical: "I need to be fixed to fit in with society." Social: "Society needs to change so I can fit in."

The business case for inclusion: Why it’s smart business

Inclusion is more than morals. There is a clear economic argument for a more inclusive society. The barriers faced by people with disabilities can impact our entire economy.

  • The Employment Gap: People with disabilities are twice as likely to be unemployed (10%) as those without disability (4.6%). This isn’t due to a lack of capability, but rather a lack of opportunity. [3]
  • Economic Growth: If Australia closed the disability employment gap by one-third, it could add a cumulative $43 billion to our GDP over the next decade. [4]

Hiring people with disabilities also makes good business sense. Workers with disability have lower absenteeism and fewer workplace accidents. [5]

These studies prove that inclusion is not a cost. Inclusion is an investment with significant returns.

Removing the barriers: The path to true inclusion

The biggest challenges people with disabilities face are not their conditions. It is the societal barriers that limit their opportunities. These barriers can be:

  • Physical: Buildings without ramps, narrow sidewalks, or doorknobs that are difficult to grasp.
  • Attitudinal: Stereotypes, stigma, and discrimination that lead to unemployment and underemployment.
  • Communication: A lack of Auslan interpreters at events. Important information is not available in plain English or Braille.
  • Systemic: Discriminatory policies and laws that prevent equal participation.

Breaking down these barriers often requires simple yet impactful changes. These changes are known as reasonable adjustments. They are modifications that allow people with disabilities to perform their jobs effectively. Changes can be made to the workplace or environment. Examples include flexible work hours, adaptive technology, or providing a quiet workspace.

Disability doesn’t define a person’s potential

Disability is a part of human diversity, and it doesn’t limit a person’s potential. People with disabilities are doctors, lawyers, artists, and teachers. They have the same range of skills, interests, and ambitions as anyone else. If we focus on a person’s abilities and provide the right accommodations, we create an inclusive society. A place where everyone has the opportunity to thrive.

Take action: Be a champion of inclusion

Educating ourselves is the first step, but action is what creates change. To help dismantle the narrow view of disability, we encourage you to:

  • Share this article to help raise awareness about the social model of disability.
  • Learn about reasonable adjustments and advocate for them in your workplace or community.
  • Contact us today to explore how you can build an inclusive and diverse workforce.

Let’s work together to dismantle the barriers and create a world where everyone is valued for their unique contributions.