Our 10/10 customer experience

EPIC is committed to delivering a personalised, engaging experience to our job seekers and businesses. By empowering our customers to tell us how we can improve, we can ensure a 10/10 experience is provided to every person we encounter.

What have we done to improve the experiences of our job seekers and businesses?

Since May 2016, we have been proactively seeking feedback from participants and employers regarding their experience with EPIC. Through working with Net Promoter Score (NPS), we asked our customers one ultimate question:

How likely is it that you would recommend EPIC to a friend or colleague?

The most recent survey was conducted in August 2023, where EPIC gathered information from over 2,400 customers, allowing us to capture a comprehensive picture of our customer’s views. We now know what our customers see as our strengths, and where we can improve.

“What I appreciate most about EPIC is that they haven’t lost hope in me and continue pushing me to do better.” – Ricky
“EPIC has been a gleaming ray of sunshine through a very difficult time in my life.” – Susan
“EPIC didn’t just tell me where I had to work – they helped me achieve my dream.” – Erin

Where to next?

We will continue using the NPS system to understand our customers’ experiences. Moving forward, we will work tirelessly to achieve the very best customer experience for every single job seeker and business we work with.

By actively seeking feedback and listening to our customers, EPIC aims to deliver a 10/10 service to everybody, every day, every time, without fail, no exceptions!