Studying a Certificate III in Retail will help you build the skills you need for roles such as:

  • sales assistant
  • customer service representative
  • crew member
  • checkout operator
  • nursery worker
  • service station attendant
  • shelf filler
  • point of sale operator
  • retail team leader

What will I learn?

This course is designed to teach you how to:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays

Your learning will be enhanced through the use of a simulated training room to allow you to practice your retail skills. The course may include practical placements, ensuring you experience the workplace hands on. Find out more in the units section.

Start date Start anytime
Course length Up to 12 months
Locations Brisbane, Gold Coast, Sunshine Coast, Wide Bay
Flexible ways to study Online learning, classroom learning
Entry requirements Desktop computer or laptop, internet, email, Microsoft Office or equivalent. Successful completion of a language and numeracy review. Undertake 130 hours of work placement.
Costs Total cost is $1790. If you are a Queensland resident, you may be eligible for training funded by the Queensland Government. View the costs section or contact us to discuss further.

To graduate with this qualification, you will need to complete 13 units of competency. This includes 2 core unit and 11 elective units. Course units are listed below:

Unit code

Unit name

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXIND001 Work effectively in a service environment
SIRXCOM002 Work effectively in a team
SIRXSLS001 Sell to the retail customer
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
SIRXIND004 Plan a career in the retail industry
SIRXIND005 Develop personal productivity
SIRXIND003 Organise personal work requirements
SIRRINV001 Receive and handle retail stock
SIRXMKT001 Support marketing and promotional activities

For detailed unit information, visit

Recognition of prior learning and work experience

We recognise the skills and knowledge you have gained through previous study and work experience. We don’t make you re-learn what you already know.

If you are eligible for ‘Recognition of Prior Learning’ you could gain credit for some of the units offered in this course. To find out more, please contact our training team.

We are flexible, supportive and affordable, and offer pathways to employment after study.

  • Simple enrolment steps

    Enrolling with us is easy. We’ll help you through the entire process so you can start studying sooner.

  • Study support

    Our team can provide study support to assist you in gaining your qualification. We will contact you regularly to check in and answer your questions.

  • Individualised study plans

    Everyone has different ways of studying and learning, and it can be difficult to know what works best for you. We’ll be there to help create a study plan that suits your needs.

  • Flexible ways to study

    This is a flexible course, which means you can complete your entire course online, or some of your course online and some in a classroom. You will also undertake practical placements, to give you hands-on experience and prepare you for a real workplace.

  • Direct pathway to employment

    After you graduate, we can help you get a job you love. We’ve been helping people with disability find work for almost 30 years, and we offer a range of employment services for job seekers.

  • Nationally accredited

    Education Assist is a Registered Training Organisation, which means you can trust that your qualification will be recognised across Australia.

If you are a Queensland resident, you may be eligible for training funded by the Queensland Government. If you are from other states or territories, you can still study a Certificate II in Business, but you will be required to pay the full fee of $1790.

If you like, you can view our current schedule of fees, including student co-contribution fees. You can also view information regarding payment terms and conditions, including refund policies. 

Queensland Government has two programs, User Choice and Certificate 3 Guarantee. Contact EPIC Education Assist to find out if you’re eligible for either funding program today.

User Choice

User Choice covers the costs of training and assessment for eligible Queensland apprentices and trainees.

Certificate 3 Guarantee

The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III qualification. It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications.

Read the EPIC Education Assist Student Handbook.