Studying a Certificate II in Retail Services will help you build the skills you need for roles such as:

  • sales assistant
  • customer service representative
  • crew member
  • checkout operator
  • nursery worker
  • service station attendant
  • shelf filler
  • point of sale operator
  • retail team leader

What will I learn?

This course is designed to teach you how to:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays

Your learning will be enhanced through the use of a simulated training room to allow you to practice your retail skills. The course may include practical placements, ensuring you experience the workplace hands on. Find out more in the units section.

Start dateStart anytime
Course lengthUp to 12 months
LocationsBrisbane, Gold Coast, Sunshine Coast, Wide Bay
Flexible ways to studyOnline learning, classroom learning
Entry requirementsDesktop computer or laptop, internet, email, Microsoft Office or equivalent
CostsTotal cost is $1490. If you are a Queensland resident, you may be eligible for Queensland Government subsidies, depending on your situation. View the costs section to hear more about the subsidies, or call us to discuss further.

To graduate with this qualification, you will need to complete 12 units of competency. This includes 1 core unit and 11 elective units. Course units are listed below:

Unit code

Unit name

SIRXCEG001Engage the customer
SIRXIND001Work effectively in a service environment
SIRXIND003Organise personal work requirements
SIRXCOM001Communicate in the workplace to support team and customer outcomes
SIRXPDK001Advise on products and services
SIRXRSK001Identify and respond to security risks
SIRXWHS002Contribute to workplace health and safety
SIRXIND004Plan a career in the retail industry
SIRXIND002Organise and maintain the store environment
SIRRMER001Produce visual merchandise displays
SIRXSLS001Sell to the retail customer
SIRXMKT001Support marketing and promotional activities

For detailed unit information, visit myskills.gov.au.

Recognition of prior learning and work experience

We recognise the skills and knowledge you have gained through previous study and work experience. We don’t make you re-learn what you already know.

If you are eligible for ‘Recognition of Prior Learning’ you could gain credit for some of the units offered in this course. To find out more, please contact our training team.

We are flexible, supportive and affordable, and offer pathways to employment after study.

  • Simple enrolment steps

    Enrolling with us is easy. We’ll help you through the entire process so you can start studying sooner.

  • Study support

    Our team can provide study support to assist you in gaining your qualification. We will contact you regularly to check in and answer your questions.

  • Individualised study plans

    Everyone has different ways of studying and learning, and it can be difficult to know what works best for you. We’ll be there to help create a study plan that suits your needs.

  • Flexible ways to study

    This is a flexible course, which means you can complete your entire course online, or some of your course online and some in a classroom. You will also undertake practical placements, to give you hands-on experience and prepare you for a real workplace.

  • Direct pathway to employment

    After you graduate, we can help you get a job you love. We’ve been helping people with disability find work for almost 30 years, and we offer a range of employment services for job seekers.

  • Nationally accredited

    EPIC Education Assist is a Registered Training Organisation, which means you can trust that your qualification will be recognised across Australia.

  • Continue studying

    You can progress to our SIR30216 Certificate III in Retail course after completing your Certificate II in Retail Services. You will need to complete 10 additional units to graduate with the Certificate III in Retail.

If you are a Queensland resident, you may be eligible for Queensland Government subsidies. If you are from other states or territories, you can still study a Certificate II in Business, but you will be required to pay the full fee of $1490.

Queensland Government has two programs, User Choice and Certificate 3 Guarantee, which provide subsidies to eligible trainees and apprentices. Contact EPIC Education Assist to find out if you’re eligible for either funding program today.

User Choice

User Choice covers the costs of training and assessment for eligible Queensland apprentices and trainees.

Certificate 3 Guarantee

The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III qualification. It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications.

Read the EPIC Education Assist Student Handbook.