Studying a Certificate II in Business will help you build the skills you need for roles such as:

  • administrative assistant
  • office assistant
  • customer service assistant
  • data entry clerk.

What will I learn?

This course is designed to provide you with skills including:

  • basic computer operation
  • Microsoft Word and Excel
  • using email
  • scheduling and time management
  • administration
  • keyboard skills.

You will also develop skills in customer service, communication, managing multiple priorities, and working well under pressure. You will learn how to use technology and common software applications. Find out more in the course section.

“As part of my Certificate II in Business, I’ve been working one day a week doing reception work. Everyone’s been so welcoming, I love the job and I’m getting a good head start in my career,” Georgia-Rose, Maryborough.

Start date Start anytime
Course length Up to 12 months
Locations Brisbane, Gold Coast, Sunshine Coast, Wide Bay
Flexible ways to study Online learning, classroom learning
Entry requirements Desktop computer or laptop, internet, email, Microsoft Office or equivalent
Costs Total cost is $1790. You may be eligible for training funded by the Queensland Government, depending on your situation. View the costs section or contact us to discuss further.

To graduate with this qualification, you will need to complete 12 units of competency. This includes 1 core unit and 11 elective units. Course units are listed below:

Unit code

Unit name

BSBWHS201 Contribute to health and safety of self and others
BSBCUS201 Deliver a service to customers
BSBIND201 Work effectively in a business environment
BSBINM202 Handle mail
BSBITU101 Operate a personal computer
BSBITU102 Develop keyboard skills
BSBCMM201 Communicate in the workplace
BSBITU201 Produce simple word processed documents
BSBITU203 Communicate electronically
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology

For detailed unit information, visit

Recognition of prior learning and work experience

We recognise the skills and knowledge you have gained through previous study and work experience. We don’t make you re-learn what you already know.

If you are eligible for ‘Recognition of Prior Learning’ you could gain credit for some of the units offered in this course. To find out more, please contact our training team.

We are flexible, supportive and affordable, and offer pathways to employment after study.

  • Simple enrolment steps

    Enrolling with us is easy. We’ll help you through the entire process so you can start studying sooner.

  • Study support

    Our team can provide study support to assist you in gaining your qualification. We will contact you regularly to check in and answer your questions.

  • Individualised study plans

    Everyone has different ways of studying and learning, and it can be difficult to know what works best for you. We’ll be there to help create a study plan that suits your needs.

  • Flexible ways to study

    This is a flexible course, which means you can complete your entire course online, or some of your course online and some in a classroom. You will also undertake practical placements, to give you hands-on experience and prepare you for a real workplace.

  • Direct pathway to employment

    After you graduate, we can help you get a job you love. We’ve been helping people with disability find work for almost 30 years, and we offer a range of employment services for job seekers.

  • Nationally accredited

    EPIC Education Assist is a Registered Training Organisation, which means you can trust that your qualification will be recognised across Australia.

  • Continue studying

    You can progress to our BSB30415 Certificate III in Business Administration course after completing your Certificate II in Business. You will need to complete 10 additional units to graduate with the Certificate III in Business Administration.

If you are a Queensland resident, you may be eligible for training funded by the Queensland Government. If you are from other states or territories, you can still study a Certificate II in Business, but you will be required to pay the full fee of $1790.

If you like, you can view our current schedule of fees, including student co-contribution fees. You can also view information regarding payment terms and conditions, including refund policies. 

Queensland Government has two programs, User Choice and Certificate 3 Guarantee. Contact EPIC Education Assist to find out if you’re eligible for either funding program today.

User Choice

User Choice covers the costs of training and assessment for eligible Queensland apprentices and trainees.

Certificate 3 Guarantee

The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III qualification. It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications.