Support Coordination

Our friendly Support Coordinators will assist you to navigate the NDIS, take control of your funding, explore your options, and optimise your NDIS package. We work together with you to understand the goals in your NDIS plan and why they are important to you.

What to expect

Our experienced Support Coordinators will guide you through support options available to you through your NDIS package, and work with you to utilise all areas of your plan.

Support Coordinator Mardi sits with participant Brentarah behind a desk. They are both smiling.
Support Coordinator Mardi with participant Brentarah

We get to know you

We will listen to you about your choices and preferences to ensure your NDIS plan meets your lifestyle needs.

We will support you to reach your goals by:

  • helping to identify and compare your options
  • connecting you with a range of informal, community, mainstream and funded supports
  • obtaining quotes from providers and negotiating service agreements
  • helping to make options accessible by addressing barriers
  • building your understanding of what to expect from providers
  • helping you overcome challenges
  • building your confidence and plan management skills
  • preparing for your NDIS plan reviews

You’re in control

We’re here to support you in building the skills to organise your supports and direct your own life. You have the right to decide what services you receive, and when. We will work together to understand the goals of your NDIS plan and why they are important to you.

When considering how to best utilise your funding, we will take your personal circumstances into consideration, listen to you about how your supports and services will help you achieve your NDIS goals, if they are reasonably priced to suit your budget and works with your lifestyle.

Ongoing support

EPIC’s experienced team of support coordinators will continue to check in with you once you have an action plan in place and make sure that you receive the support you need.

If your circumstances change and your plan requires a review, we’ll work with you to update your plan based on your current needs.

EPIC's Emma GHrafton sits next to participant Sandra at a table. They are both looking at the camera and smiling.
EPIC’s Support Coordinators help you to make the most of your NDIS plan

Meet our Support Coordinators

Headshot of Melissa Wescombe

Melissa Wescombe

Support Coordinator (Tasmania)
“To be able to smile and see the end of the rainbow”
Melissa Wescombe
Melissa spent 23 years working with the Department of Health and Human Services in Tasmania before joining EPIC’s Burnie team in 2011. She loves being part of a dedicated team and is passionate about helping others that require assistance and struggle to achieve their goals. Melissa says the most rewarding part of her role as Support Coordinator is seeing others achieve their goals. She loves her animals, renovating her house and gardening.
Headshot of Mardi Davern

Mardi Davern

Support Coordinator (Tasmania)
“To help achieve what is necessary for people to achieve happiness, fulfilment, and greatness in their lives.”
Mardi Davern
Mardi came to EPIC at the beginning of 2022 after 10 years working as a funeral director. Her prior experience in the disability sector includes roles as Business Liaison Officer and Employment Consultant. Mardi wants to help make a difference in people’s lives and assist in getting their needs and voices heard, and her role as Support Coordinator allows her to do this. She is passionate about being a contributing factor in increasing access to necessary services and to help push for the necessary changes in the mental health system in Tasmania. Mardi enjoys working at EPIC because of her workmates, participants, and the daily challenges of ensuring they are living their best lives and receiving the right supports. The most rewarding part of Mardi’s job is seeing the joy in the faces of those achieving their goals and being a part of their journey. In her spare time, Mardi enjoys spending time with her son, family and friends.

What’s next?

EPIC offers Support Coordination services across Tasmania and Brisbane.

Contact us to find out more.