Feedback

Please complete and submit this form if you would like to share an idea, compliment an EPIC team member or make a complaint. 

We welcome your feedback and will use it to identify and implement initiatives to improve our services to you.

We are committed to fairness, promptness and taking appropriate action, while protecting your privacy and confidentiality. 

If you would like further information on any of our service areas visit the Contact Us page.

 

Fill out your details if you would like us to respond, or leave this section blank to remain anonymous.



Please note: EPIC Assist has an escalation process in place in the unlikely event of not reaching an agreeable resolution. If you would like to talk to someone outside EPIC Assist, you can contact:
  • The Complaints Resolution & Referral Service on 1800 880 052, if you are a DES, NDIS or Fee for Service participant
  • The Government’s Customer Service Line on 1800 805 260 if you are an NDIS or Fee for Service participant
  • The Victorian Government on 03 9416 4003 if you are an NDIS or Fee for Service participant in Victoria
  • The Tasmanian Government on 1800 441 169 if you are an NDIS or Fee for Service participant in Tasmania.