We value your time and will use your feedback to improve our services. We are committed to respond to your feedback promptly and assess it fairly, whilst protecting your privacy and confidentiality. 

EPIC encourages feedback and uses it for identifying and implementing initiatives to remedy and improve our services to you.  We are committed to fairness, promptness, and confidentiality and take appropriate action in respect of all feedback.  In the unlikely event of not reaching an agreeable resolution, EPIC has an escalation process in place. If you would like to talk to someone outside EPIC Employment Service, you can contact the Complaints Resolution & Referral Services (CRRS) by phone on 1800 880 052.

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