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Dignified access at our service centres

Website accessibility

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Dignified Access at our service centres

‘Dignified Access’ occurs when all visitors and employees have safe and equitable access and a dignified user experience of the business premises. Where access may be limited, a dignified alternative can be arranged.

Dignified Access consideration applies to people with both visible and invisible disabilities and barriers.
Components of dignified access include:

Continuous, accessible path of travel to the office

  • The entrance and path of travel to the service centre is accessible to people with mobility restrictions, or we have a dignified and accessible alternative available
  • If there are several entrances and one entrance is not accessible, there are directions to an accessible entrance (the principle entrance is accessible).
  • There is a clear path of travel (clear, flat and unobstructed) from the street to a main entrance
  • Clear and legible signage allowing people to find their way directly to their destination
  • Access to the reception area is dignified and inclusive


  • Path of travel, including the lift, is accessible to employees, visitors and clients.
  • Lift cars wait for slower travellers
  • At the ground floor, if there is a floor number selector key pad, the floor selection is audio announced for the user
  • There are sufficient directions from the keypad to the lift well
  • The lift car audio announces (bell, sound or “car A has arrived”) at the ground level as well as a visual cue
  • There is an audio and visual announcement when you arrive at each floor
  • The standard Braille emergency call buttons are at a height and in a position that can be reached by all


  • All visitors and employees can equitably access the reception area and communicate with the receptionist
  • Reception desk design and height is not a barrier to communicating with visitors
  • Visitors sign in access easily
  • Chairs have arms to provide support moving in and out of the chairs
  • Chairs have space underneath the chair to allow a person to place their feet underneath the chair to assist in standing.

Meeting Rooms/Spaces

  • Providing your visitors and employees with the facilities to be able to have a meeting at an appropriate and dignified venue/room that is suitable for the purpose of that meeting
  • Meetings rooms/space offer an area which is quiet and free from distraction
  • Clear space around meeting room table for mobility devices
  • Lighting (natural and artificial) is designed to provide high levels of even illumination without creating glare and reflections

Sensory issues relevant to office spaces

  • Personal use of perfume, deodorant products and cleaning products may need to be modified to accommodate sensitivity.
  • Designated smoking areas ensure smoke free entrances, stairwells and restrooms.
  • High-pitched intermittent sounds, such as fire alarms or school bells, may be painful. Volume of phone ringing and reception TV volume may need to be adjusted for comfort. Vacuum cleaning may need to be scheduled for an alternative time. Other property maintenance activities such as lawn mowing, brush cutting or leaf blowing may need to be rescheduled.
  • Scratchy fabrics on seating may be intolerable. A person may also have a preference for paper towel instead of hand dryers or vice versa.
  • Some people with visual sensitivities are troubled by the flickering of fluorescent lights. A person can have severe sensory over-sensitivity in well-lit work sites and retail outlets. LED lighting is desirable but where not available, natural lighting is the preferred option. Turning off lights in an interview room may be required.
  • Physical contact can be a major sensory issue. Do not make physical contact unless permission is given.

Rest Rooms

If accessible rest rooms are not located on the premises, we are aware of and can direct to nearest alternative.

Directions to premises

We can provide directions to our service centres for people that have specific access requirements.

Public Transport

We are aware of the nearest accessible public transport to our service centre.

Public Parking

We are aware of the nearest accessible public parking to our service centre.

Website accessibility

We are committed to ensuring that our website is usable and accessible to all visitors, including:

  • people with disabilities
  • people with language barriers
  • people with technical constraints such as low speed internet connections.

This website has been developed to  comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AAA. WCAG 2.0 is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).

Listen to our website with BrowseAloud

You can use BrowseAloud on our website. BrowseAloud is a free program that reads out the words on a website, highlighting the words as they are being read aloud. 

BrowseAloud may be useful if you:

  • find it difficult to read text online
  • have literacy or reading problems
  • have mild vision impairments
  • have learning disabilities such as dyslexia.

Once you have BrowseAloud installed on your computer, all you need to do is hover your cursor over a selection of text. BrowseAloud will highlight the words and read them out loud. Download BrowseAloud

Accessibility Feedback

We welcome your feedback on your experience using our website. If you can’t access our information online or would like to leave us a suggestion, please get in touch via our online feedback form and we’ll help.

If you do not wish to use the online feedback form, you can send your comments in writing to the address below:

EPIC Assist
Marketing Team
PO BOX 2052
Windsor QLD 4030

How do we test for accessibility?

As part of the website development process and ongoing website management, we use a range of tools and services to ensure our web content is accessible. These include:

  • Web Content Accessibility Guidelines 2.0 (WCAG 2.0) online resources
  • W3C HTML Validator
  • Vision Australia Colour Contrast Analyser
  • WebAIM Colour Contrast Checker
  • Assistive technologies
  • User-centred features and designs

We conduct regular usability and accessibility testing with the help of our website visitors. If you would like to participate in website research and testing, please contact us

Policies and legislation

Accessibility requirements for websites are mandated under Australian government policy and legislation. The Disability Discrimination Act 1992 states that organisations must ensure that people with disabilities have the same fundamental rights to access information and services as others in the community. For more information please visit the Australian Government Accessibility Web Guide and the Australian Human Rights Commission World Wide Web Accessibility website.