EPIC Assist is committed to delivering a personalised, engaging customer experience to our participants and employers; providing exactly what they need, when they need it. We believe that by empowering our customers to tell us how we can improve, EPIC will ensure we provide a 10/10 experience to every person we encounter.
Since May 2016, we have been on a journey to reach this goal, which involves proactively seeking feedback from participants and employers regarding their experience with EPIC.
Through working with Net Promoter Score (NPS), we asked our customers one ultimate question:
How likely is it that you would recommend EPIC to a friend or colleague?
EPIC gathered information from over 1500 customers, allowing us to capture a comprehensive picture of our customer’s views. We now know what our customers see as our strengths, and where we can improve. Moving forward, the challenge is now working tirelessly to achieve the very best customer experience for every single participant and employer.